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Family Support Center

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The LifeLinks Family Support Center has been designated by Massachusetts Department of Developmental Services (DDS) program as the Family Support Center of Greater Lowell.

We are a referral and support program for people with developmental disabilities. Our experienced service navigators provide and recommend the appropriate resources that will improve the quality of life and stability within the home and community.

Services are family directed, customized and flexible in order to meet the needs of each individual situation. 

The Family Support Center is available to help any Greater Lowell family who has an individual with a developmental disability living at home with them.

We offer Information and Referrals in the form of assistance with:

  • System navigation (Social SecurityMassHealth, etc.)
  • Educational planning (IEP)
  • Community resources
  • Recreational family outings,
  • E-newsletters
  • Resource lending library
  • Transition into adulthood
  • Guardianship process advice
  • Respitality (caregiver night out)
  • Finding caregivers
  • In-home support opportunities
  • Sibling support
  • Social skills groups
  • Equipment and supply needs.  

To receive services and participate in activities, you must meet the following requirements:

  1. DDS eligibility: We need to receive a letter of eligibility from DDS. For the application form and process on becoming DDS eligible, visit http://www.mass.gov/eohhs/consumer/disability-services/services-by-type/intellectual-disability/support/developmental-services-eligibility-application.html. If you need assistance with filling out forms, we are happy to assist at the LifeLinks offices in Chelmsford. Please contact us at 978-349-3040 or email us at familysupport@lifelinksinc.net for an appointment.
  2. Greater Lowell Area Residence: We serve MA families in Billerica, Chelmsford, Dracut, Lowell, Tewskbury, Tyngsboro and Westford.
  3. Database Enrollment: Please kindly complete the CONTACT INFORMATION FORM BELOW.

What is Database Enrollment? The enrollment is simply the process of you providing your information on the form below so we can receive and immediately contact you to assist you with your specific needs. The database is a platform that will enable us to track and maintain communication and all important information provided to us from the contact form. Any further questions about the form, please contact the Family Support Center at 978-349-3039. 

NOTE: LifeLinks will never sell or provide your contact information to any third party vendors.

Contact Information Form
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*Agency with Choice: is a self-directed service model for eligible adults, and LifeLinks is an approved provider to manage an Agency with Choice option. There is an allocated amount of funding through DDS which allows the family to determine the types of services and who will deliver those services. 

*The Medically Complex Program ( also known as Family Partnerships of the Northeast) supports families who have a child between the ages of 3-25 with severe medical disabilities. The program has a transitioning component that addresses children's needs as they move from the school into the adult system. 

*DESE/DDS Program: The Department of Elementary and Secondary Education (DESE) and Department of Developmental Services (DDS) programs, operated by the LifeLinks Family Support Center, enable families who have children with severe disabilities and requiring intensive supports to continue to live at home and avoid costly residential placements.

The LifeLinks Family Support Center is funded through the Massachusetts Department of Developmental Services (DDS). For more information, email Shannon Kaiser, Assistant Director or call her at 978-349-3039. 

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