Massachusetts has a comprehensive system of specialized services and supports to give individuals with intellectual disabilities the opportunities to live the way they choose. The Department of Developmental Services is the state agency that manages and oversees this service system. Every day, they provide these specialized services and supports to approximately 32,000 adults with intellectual disabilities and children with developmental disabilities. The types of specialized services and supports include day supports, employment supports, residential supports, family supports, respite, and transportation. They provide these services through facilities and community-based state operated programs and by contracting with 235 private provider agencies. Use this website to find DDS providers, local/regional DDS offices, plus information on DDS programs and eligibility.

The Office of Quality Management is responsible for coordinating the many activities the Department of Developmental Services engages in order to assure and enhance the quality of services to individuals with developmental disabilities. Specific activities include the collection of data and publication of periodic quality assurance reports, the licensure and certification of both private and public providers of services, compliance with the requirements of the Federal Home and Community Based Waiver program, oversight of the risk management and incident reporting system, and initiatives to support and enhance the quality of health care supports. The Office of Quality Enhancement (OQE) within the Office of Quality Management is responsible for the implementation of the survey and certification process. This website has a guide to the Licensure and Certification process and reports generated by the Office of Quality Management.

The mission of CARF is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served. Through responsiveness to a dynamic and diverse environment, CARF serves as a catalyst for improving the quality of life of the persons served by CARF-accredited organizations and the programs and services they provide. CARF provides accreditation services worldwide at the request of health and human service providers. Providers that meet CARF standards have demonstrated their commitment to being among the best available. Use this website to learn about CARF standards, providers, and the CARF accreditation process.